Professional Learning

hace 1 día


Madrid, Madrid, España American Express A tiempo completo

At American Express, we believe that people and businesses have the power to progress in incredible ways. With the right backing, you can unlock your full potential and make a meaningful impact on our customers' lives.

About Us

We're a global and diverse community of colleagues who share an unwavering commitment to supporting each other and delivering exceptional customer experiences every day. Our company values are built around empowering our colleagues to succeed and driving business results through innovative learning solutions.

The Role

We're seeking a highly skilled Professional Learning & Development Expert to join our Global Learning & Knowledge Management team. As a key member of this team, you'll play a vital role in designing and delivering end-to-end training programs that enrich our colleagues' skills and knowledge, powering customer engagement and driving business results.

Responsibilities:
  • Develop and deliver classroom and blended programs that add value to learners and drive business outcomes.
  • Provide targeted coaching and on-the-job reinforcement activities to drive speed to proficiency with learners and coaches.
  • Manage colleague performance in achieving pre-defined performance goals and identify areas for improvement.
  • Analyse gaps between existing and required performance and implement learning solutions that deliver results.
  • Stay abreast of trends and developments in adult education, e-learning, and technology-supported training.

As a Professional Learning & Development Expert, you'll have the opportunity to work closely with line of business partners to drive productivity, customer experience, and performance standards. You'll be responsible for making recommendations on colleagues' progress in terms of overall performance and job fit.

What We Offer

We offer a competitive salary range of $80,000 - $110,000 per annum, based on location and experience. In addition to a comprehensive benefits package, you'll have access to ongoing professional development opportunities, flexible working arrangements, and a supportive team environment.

We're committed to recognising and rewarding our colleagues' contributions, leadership, and impact. Every colleague has the opportunity to share in the company's success and benefit from our powerful backing promise to provide the world's best customer experience every day.



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