Customer Success Manager for Global Operations

hace 3 semanas


Barcelona, Barcelona, España Virtuagym A tiempo completo
About the Role

Virtuagym is seeking a Customer Success Manager to lead our global operations team. As a key member of our customer success organization, you will be responsible for driving efficiency, digitalization, and automation across our customer operations teams.

Key Responsibilities
  • Collaborate with leadership and CS teams to troubleshoot CRM/product/data analytics issues and escalate for further fixes
  • Proactively recommend strategic improvements to our business model and align with CS management
  • Perform deep data dives to identify customer experience improvement opportunities and work across departments to put insights into action
  • Report on past results, renewals forecast, and trend analysis, creating meaningful insights for the CS team and other departments
  • Create strategies to proactively improve CS processes, balancing effort vs. value
  • Build scalable processes to support the Customer Success team in pursuit of customer account retention and expansion
Requirements
  • Bachelor's or Master's degree in Business or Technical Studies (e.g., Computer Science, Data Science, Business Administration)
  • Strong technical affinity and ability to collaborate with multiple teams
  • 1+ years of experience administering a CRM (Salesforce, Hubspot, etc.) and working with BI tools (e.g., Domo, PowerBI, etc.)
  • Excited about learning the latest technologies and potential applications of AI and Generative AI
  • Proven track record in improving CS operations teams and working closely with management
  • Highly organized with a strong sense of urgency to meet business goals and deadlines
  • Great interpersonal skills, team player, and easy to work with
  • Critical thinking and systematic approach to work with high-quality standards
  • SQL or other programming languages knowledge a plus
  • Fluent English (required); additional languages a plus (e.g., Spanish, Dutch, German, French)
What We Offer
  • Remote working from Spain with office presence in Amsterdam, Netherlands
  • 23 paid vacation days per year (full-time contract)
  • Home office setup and hardware provided
  • The Virtuagym Health Program: access to video-on-demand workouts and meditation through VG platform and company-wide health & fitness challenges
  • Work from abroad within Europe for up to 12 weeks/year with a maximum of 4 consecutive weeks
  • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through OpenUp platform
About Virtuagym

Virtuagym is a leading innovator in digital health and fitness, offering a Software as a Service solution and native apps to users worldwide. We aim to make the world a healthier and happier place through our coaching and management solutions for trainers, studios, clubs, and corporate wellness. Our multicultural team of talented people believes in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other, and sharing success.



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