Global Operations Strategist
hace 6 días
Company Overview: Docplanner is a leading SaaS tool for doctors and clinics, optimizing patient flow and reducing no-shows. With 62 million patients monthly, we're the world's largest marketplace connecting doctors and patients.
About Us: Founded in 2012 in Poland, our team now numbers over 2000 people across 9 offices worldwide. We're backed by top venture capital funds, raising €130 million to date.
Mission: Our goal is to make the healthcare experience more human. We believe that culture eats strategy for breakfast, and we're looking for exceptional people who can help us change the world while building an amazing company.
The Role: As a Global CS Operations Analyst, you'll play a pivotal role in optimizing global processes across the customer journey. You'll be a trusted advisor to Customer Success teams worldwide, analyzing local processes, identifying differences and best practices, and developing solutions and processes that fit multiple countries' needs.
Your Key Responsibilities:
- Be a trusted advisor: Act as the main point of contact for business needs, solutions, insights, and guidance for Customer Success teams across the globe.
- Analyze local processes: Identify differences and best practices, and develop solutions and processes that fit multiple countries' needs.
- Drive implementation: Help drive the implementation of global processes with local structures.
- Create automations: Create automations related to Customer Success processes to ensure maximal effectiveness and operational perfection both in our CRM and in other areas.
- Query datasets: Query datasets from different sources, turning data into information and information into insight.
- Design metrics and reports: Design, implement & maintain metrics, dashboards, and reports.
- Oversee KPIs: Oversee KPIs and performance of local teams, being the first person to detect 'red-flags'.
Requirements: At least 2 years of experience in BI, analytics, operations, or business development roles. Experience in CS Ops/RevOps or a similarly analytical and business-oriented role is a significant advantage. Knowledge of tools such as Salesforce, HubSpot, Zapier, Looker Studio, Tableau, or similar platforms. Proficiency in data analysis tools, including SQL/Python, and Excel. Strong experience working with complex datasets and the ability to derive actionable insights.
Salary: €60,000 - €80,000 per year (depending on experience).
Benefits: Share options plan after six months working with us, vesting in 5 years (subject to separate ESOP agreement and plan). Gym membership (reduced price). Health Insurance paid by the company. Mental health program (iFeel). 23 days of holiday per year (on top of bank holidays, plus your birthday off).
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