Strategic Client Service Expert for Banking Sector

hace 3 semanas


Madrid, Madrid, España Winning A tiempo completo

About Winning Consulting

We are a consulting company that offers services in consulting, training, recruitment, and search. We support our clients in finding innovative and sustainable solutions, ranging from applying scientific knowledge to solve complex management problems to driving digital and technological transformation within organizations.

Job Overview

We are looking for a highly skilled Client Service Specialist to join our team in Madrid, Spain. This is an exciting opportunity to work on a dynamic project with one of our key clients in the banking sector. As a member of our team, you will have the chance to develop your skills and expertise while contributing to the success of our client.

Key Responsibilities

  • Manage client portfolios with a focus on Know Your Customer (KYC) requests.
  • Continuously interact with internal and external clients via calls, chats, meetings, and emails to ensure smooth onboarding and refresh processes.
  • Maintain end-to-end case tracking, acting as the link between clients, KYC analysts, and compliance teams.
  • Analyze and apply onboarding requirements for new entities.
  • Proactively escalate and manage cases of non-responsiveness.
  • Coordinate with stakeholders to optimize processes and resolve case statuses.
  • Deliver daily reports and management information summaries (MIS).
  • Identify and address process gaps, sharing best practices for improved efficiency.
  • Ensure all standard operating procedures and related documentation are updated and approved.
  • Provide operational support, handle escalations, and deliver training to teams as needed.

Requirements and Qualifications

To be successful in this role, you should have:

  • A Bachelor's degree from an accredited institution.
  • High proficiency in English and German.
  • Familiarity with money laundering schemes and compliance processes.
  • Strong communication abilities and capacity to build relationships with local and global teams.
  • A proactive, independent, and client-oriented profile.
  • The ability to thrive in fast-paced environments and meet tight deadlines.
  • Excellent confidentiality management skills.

Salary and Benefits

This role comes with a competitive salary range of approximately €40,000 - €60,000 per year, depending on experience and qualifications. You will also have access to a range of benefits, including professional development opportunities and a dynamic work environment.

About the Role

This is an exciting opportunity to join a dynamic team and contribute to the success of our client. If you are a motivated and results-driven individual with a passion for client service, we encourage you to apply.



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