Full Stack Banking Customer Service Representative

hace 3 días


Madrid, Madrid, España Munay Global Services A tiempo completo

We're seeking a skilled Banking Customer Service Agent to join our team at Munay Global Services in Madrid.

Job Description:

This role involves providing exceptional customer service related to banking issues, account opening, password management, and transactions. Additionally, you will be responsible for managing back-office tasks such as responding to emails and WhatsApp messages, offering banking products, and ensuring compliance with regulations.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries regarding banking services, including account management, password recovery, and transaction-related issues.
  • Back-Office Management: Handle emails, WhatsApp messages, and other communication channels to provide support to customers.
  • Product Offerings: Provide information about various banking products and services to customers.
  • Compliance: Ensure adherence to regulatory requirements, transparency, and client protection standards.
Requirements:

To excel in this role, you should possess:

  • Proficiency in English language
  • Good writing and speaking skills in English
  • Intermediate Spanish is a plus
  • Analytical skills and ability to learn new concepts quickly
  • Strong problem-solving skills and ability to guide customers through complex procedures
  • Citizenship or residence in the European Union
Benefits:

As a valued member of our team, you will enjoy:

  • A competitive salary package
  • Indefinite contract
  • Annual vacations: 32 calendar days
  • Opportunity to work with a leading global service provider
  • Possible career growth within the company

We offer a dynamic work environment and opportunities for professional development. If you are passionate about delivering exceptional customer service and have a strong desire to grow your career, apply now



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