Full Stack Banking Customer Service Representative
hace 3 días
We're seeking a skilled Banking Customer Service Agent to join our team at Munay Global Services in Madrid.
Job Description:This role involves providing exceptional customer service related to banking issues, account opening, password management, and transactions. Additionally, you will be responsible for managing back-office tasks such as responding to emails and WhatsApp messages, offering banking products, and ensuring compliance with regulations.
Key Responsibilities:- Customer Service: Respond to customer inquiries regarding banking services, including account management, password recovery, and transaction-related issues.
- Back-Office Management: Handle emails, WhatsApp messages, and other communication channels to provide support to customers.
- Product Offerings: Provide information about various banking products and services to customers.
- Compliance: Ensure adherence to regulatory requirements, transparency, and client protection standards.
To excel in this role, you should possess:
- Proficiency in English language
- Good writing and speaking skills in English
- Intermediate Spanish is a plus
- Analytical skills and ability to learn new concepts quickly
- Strong problem-solving skills and ability to guide customers through complex procedures
- Citizenship or residence in the European Union
As a valued member of our team, you will enjoy:
- A competitive salary package
- Indefinite contract
- Annual vacations: 32 calendar days
- Opportunity to work with a leading global service provider
- Possible career growth within the company
We offer a dynamic work environment and opportunities for professional development. If you are passionate about delivering exceptional customer service and have a strong desire to grow your career, apply now
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