Technical Support Specialist
hace 1 semana
Service Desk Agent Role
We are seeking a skilled Service Desk Agent to join our team at Atos. As a Service Desk Agent, you will be responsible for providing technical support to our clients, resolving incidents, and managing service requests.
Key Responsibilities:
- Provide technical support via telephone, remote, and on-site support
- Monitor ICT systems, proprietary software platforms, and workflows
- Resolve incidents and escalate as necessary
- Manage service requests and provide technical advice
- Perform basic systems administration tasks
Requirements:
- 1-3 years of experience in Service Desk Level I-II areas
- Excellent customer service skills and abilities
- Functional vision of services and technical platforms
- Ability to work in a team and rotate shifts
- Medium-High level of proficiency in microcomputing, networks, servers, and management computing
Preferred Skills:
- Windows administration certification
- ITIL certification
- Microsoft Office skills
Language:
Spanish and Technical English
We value diversity and strive to create a culture where people feel supported and encouraged. Join us in our mission to harness the power of technology for good.
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