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Technical Support Specialist

hace 2 meses

Madrid, Madrid, España Pagero Group A tiempo completo
About the Role

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Pagero Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Investigate and resolve customer issues related to our software and services
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our products and services
  • Provide training and support to new team members
Requirements
  • Completed upper secondary education
  • Experience in technical support or customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Fluency in Arabic, English, and Spanish
  • Advanced knowledge of French, Portuguese, and/or German is a plus
What We Offer
  • Fixed salary
  • 25 days' vacation annually
  • An annual fitness subsidy of 300 EUR
  • Meal Vouchers
  • Health insurance
  • Language reinforcement classes
About Pagero Group

We believe business should be easy. That's why we are building the world's largest, open business network. With our cloud-based network, our customers can reach any business, anywhere in the world – no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash, purchase-to-pay and freight processes, to give them data accuracy and security, transparency and real-time visibility. All this through a single connection.

Our Commitment to Diversity, Equity & Inclusion

We want you as you are. People like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, religion – we consciously aim to offer equal opportunity for everyone to work with us.