Head of Customer Service EMEAC

hace 7 días

Barcelona, Barcelona, España Galderma A tiempo completo
Job Title: Head of Customer Service EMEAC

Galderma is seeking a seasoned professional to lead our customer service operations in the EMEAC region. As Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.

Key Responsibilities:
  • Develop and implement customer service strategies to enhance customer experience and satisfaction
  • Lead and manage a high-performing customer service team to achieve targets and objectives
  • Build and maintain strong relationships with key clients and stakeholders
  • Leverage technology and tools to streamline customer service processes and improve communication channels
Requirements:
  • Master's degree in a related field or MBA
  • Proven experience in a similar customer service role leading teams and influencing strategic directions at Global and Regional level
  • Developed short to long-term operational plans for optimizing the organization or function and executed strategies
  • Business partnering, stakeholder management, and hands-on approach to get into the details
  • Budget accountability
  • Strong team player with effective communication and people management skills
  • Fluency in English, other European languages are a plus
What We Offer:
  • Competitive compensation package with bonus structure and extended benefit package
  • Hybrid work culture
  • Feedback loops with personalized career path establishment
  • Ownership from day one with empowerment to grow and take on accountability

At Galderma, we value diversity and inclusion, and we believe that our diverse customer base is reflected in our team. We are committed to creating a workplace where everyone can thrive and excel in their role.

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