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Customer Service Director EMEAC

hace 2 meses

Barcelona, Barcelona, España Galderma A tiempo completo
Job Title: Head of Customer Service EMEAC

Galderma is seeking a seasoned professional to lead our customer service operations in the EMEAC region. As Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.

Key Responsibilities:
  • Develop and implement customer service strategies to enhance customer experience and satisfaction.
  • Lead and manage a high-performing customer service team to achieve targets and objectives.
  • Recruit, train, and develop a team of customer service professionals.
  • Monitor performance against targets and take corrective actions to ensure continuous improvement.
  • Build and maintain strong relationships with key clients and stakeholders.
  • Leverage technology and tools to streamline customer service processes and enhance communication channels.
Requirements:
  • Master's degree in a related field or MBA.
  • Proven experience in a similar customer service role leading teams and influencing strategic directions at a global and regional level.
  • Developed short to long-term operational plans for optimizing the organization or function and executed strategies.
  • Business partnering, stakeholder management, and hands-on approach to get into the details.
  • Budget accountability.
  • Strong team player with effective communication and people management skills.
  • Fluency in English, other European languages are a plus.
What We Offer:
  • A competitive compensation package with bonus structure and extended benefit package.
  • A hybrid work culture that allows for flexibility and work-life balance.
  • Opportunities for professional development and growth within the company.
  • A diverse and inclusive work environment that values and respects individual perspectives.