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Head of Customer Service EMEAC

hace 2 meses

Barcelona, Barcelona, España Galderma A tiempo completo
About the Role

We are seeking a highly skilled and experienced professional to lead our customer service operations in the EMEAC region. As Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.

Key Responsibilities
  • Develop and implement customer service strategies that drive business growth and customer satisfaction
  • Lead and manage a high-performing customer service team to achieve targets and objectives
  • Build and maintain strong relationships with key clients and stakeholders
  • Leverage technology and tools to streamline customer service processes and enhance communication channels
Requirements
  • Master's degree in a related field or MBA
  • Proven experience in a similar customer service role leading teams and influencing strategic directions at Global and Regional level
  • Developed short to long-term operational plans for optimizing the organization or function and executed strategies
  • Business partnering, stakeholder management, and hands-on approach to get into the details
  • Budget accountability
  • Strong team player with effective communication and people management skills
  • Fluency in English, other European languages are a plus
About Us

Galderma is a leading dermatology company that is committed to advancing dermatology for every skin story. We are a growing company that believes in ownership from day one, where everyone is empowered to grow and take on accountability. We value diversity and inclusion, and we believe that our diverse customer base is reflected in our team.

We offer a competitive compensation package with bonus structure and extended benefit package. We also offer a hybrid work culture and opportunities for professional development and growth. If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.