Head of Service Operations
hace 2 días
At Rotzinger Gruppe, we are seeking a highly skilled and experienced Head of Service to lead our Service department in delivering exceptional technical support and after-sales service for our innovative packaging machinery.
Job SummaryThe Head of Service will be responsible for overseeing the Service department, managing a team of highly skilled technicians, and ensuring the successful testing, commissioning, and maintenance of our advanced packaging machinery.
Key Responsibilities- Supervise, guide, and coordinate the SAT and Back Office technical team to ensure alignment with the company's strategic objectives.
- Oversee service appointments, correctly assign tasks to technicians, and ensure efficient and timely service delivery.
- Schedule and allocate resources, managing team schedules and workloads equitably and efficiently.
- Organize training programs to enhance the team's skills and knowledge.
- Keep staff updated on new procedures, tools, and relevant technologies.
- Build strong relationships with clients, ensuring they feel valued and managing expectations to improve customer satisfaction.
- Manage customer satisfaction through surveys, calls, or follow-up visits after service completion.
- Handle customer complaints and issues correctly and professionally, always seeking a satisfactory resolution.
- Monitor and improve the quality of service provided, ensuring compliance with established standards.
- Track key performance indicators (KPIs) to evaluate the effectiveness and efficiency of services.
We are looking for a candidate with a Bachelor's degree in Engineering, Business Administration, Logistics, or a related field. A Master's degree in Project Management (PMP certification) is a plus. The ideal candidate should have more than 5 years of experience in packaging or industrial machinery, with advanced proficiency in Spanish and English.
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Head of Service Operations
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Barcelona, Barcelona, España Rotzinger Gruppe A tiempo completoJob OverviewAs the Head of Service, you will be responsible for overseeing the Service department, managing a team of highly skilled technicians, and ensuring the successful testing, commissioning, and maintenance of our advanced packaging machinery.Reporting to the Service Manager, you will play a key role in driving customer satisfaction, optimizing...
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Barcelona, Barcelona, España Rotzinger Gruppe A tiempo completoJob OverviewAs the Head of Service, you will be responsible for overseeing the Service department, managing a team of highly skilled technicians, and ensuring the successful testing, commissioning, and maintenance of our advanced packaging machinery.Reporting to the Service Manager, you will play a key role in driving customer satisfaction, optimizing...
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