Head of Operations

hace 1 mes

Barcelona, Barcelona, España Paradox En A tiempo completo
Transform Lives at Scale

At Paradox En, we're on a mission to empower individuals and organizations through our power-skills and coaching trainings. We're seeking a seasoned Head of Operations to join our team and drive our operations to new heights.

Your Mission

As our Head of Operations, you'll be responsible for scaling our operations team, implementing a scalable model to deliver our cohort-based trainings to thousands of customers per year. You'll consolidate and structure our existing operations, creating step-by-step processes, seamless workflows, and automations. Your goal is to build and scale our operational system to produce dozens of new training programs per year, while collaborating with our tech team to build our customer platform.

Your Responsibilities
  1. Implement a scalable model to deliver our cohort-based trainings to thousands of customers per year.
  2. Consolidate and structure our existing operations through the creation of step-by-step processes, seamless workflows, and automations.
  3. Build and scale our operational system to produce dozens of new training programs per year.
  4. Collaborate with our tech team to build our customer platform, sharing customer insights, recommendations, and product features.
  5. Lead and manage our team of experts to deliver exceptional customer experience.
  6. Source, hire, and train our trainers and product experts, all passionate about human psychology to develop training, respecting Paradox methodology, pedagogy, and scientific expertise.
  7. Nurture and grow our pool of experts to maintain a strong level of engagement, expertise, and excellence of delivery.
  8. Manage the overall coordination of projects and ensure all programs are delivered on time.
  9. Manage day-to-day operations, communicate clearly with all Paradox stakeholders, and identify structural problems that prevent the flow of information.
  10. Implement dashboards, monitoring, and analysis of program KPIs.
  11. Track our most important KPIs (NPS, engagement, completion rate, referral) through BI tools and dashboards.
  12. Build weekly metric reports to share product information with our CoDir and strategic meetings.
  13. Organize user calls to collect customer insights to share with our product teams and improve our programs.

We're looking for a Top Gun Operation Manager who can optimize, structure, and make a company scale. If you're a pragmatic, problem solver and results-oriented individual who loves to set up systems, automate, and structure, we want to hear from you.

Fluency in French and English is required. This is a full-time position, carried out from our beautiful offices in Lisbon or Dubai.

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