Empleos actuales relacionados con Head of Customer Service EMEAC - Barcelona, Barcelona - Galderma

  • Head of Customer Service EMEAC

    hace 3 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title:Head of Customer Service EMEACJob Description:As a key member of the Galderma team, you will be responsible for leading and managing customer service operations to deliver exceptional service and satisfaction to our customers in the EMEAC region.You will play a crucial role in enhancing customer experience, building strong processes and systems,...

  • Head of Customer Service EMEAC

    hace 3 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title:Head of Customer Service EMEACJob Description:As a key member of the Galderma team, you will be responsible for leading and managing customer service operations to deliver exceptional service and satisfaction to our customers in the EMEAC region.You will play a crucial role in enhancing customer experience, building strong processes and systems,...

  • Head of Customer Service EMEAC

    hace 3 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title:Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)Job Description:As a key member of the Galderma team, you will be responsible for leading and managing the customer service operations to ensure premium service delivery and customer satisfaction within the EMEAC Northern and Southern clusters.You will play a crucial role in enhancing...

  • Head of Customer Service EMEAC

    hace 3 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title:Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)Job Description:As a key member of the Galderma team, you will be responsible for leading and managing the customer service operations to ensure premium service delivery and customer satisfaction within the EMEAC Northern and Southern clusters.You will play a crucial role in enhancing...

  • Head of Customer Service EMEAC

    hace 1 mes

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Head of Customer Service EMEAC to lead and manage our customer service operations in the EMEAC region. As a key member of our team, you will be responsible for delivering premium service delivery and customer satisfaction across the region.Key ResponsibilitiesDevelop and implement customer service...

  • Head of Customer Service EMEAC

    hace 1 mes

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Head of Customer Service EMEAC to lead and manage our customer service operations in the EMEAC region. As a key member of our team, you will be responsible for delivering premium service delivery and customer satisfaction across the region.Key ResponsibilitiesDevelop and implement customer service...

  • Head of Customer Service EMEAC

    hace 2 meses

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Head of Customer Service EMEAC to lead and manage our customer service operations in the EMEAC Northern and Southern clusters. As a key member of our team, you will be responsible for delivering premium service delivery and customer satisfaction.Key ResponsibilitiesDevelop and implement customer...

  • Head of Customer Service EMEAC

    hace 2 meses

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Head of Customer Service EMEAC to lead and manage our customer service operations in the EMEAC Northern and Southern clusters. As a key member of our team, you will be responsible for delivering premium service delivery and customer satisfaction.Key ResponsibilitiesDevelop and implement customer...

  • Customer Service Director EMEAC

    hace 5 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job DescriptionAs Head of Customer Service EMEAC, you will be responsible for leading the customer service operations to ensure premium service delivery and customer satisfaction within the EMEAC Northern and Southern clusters.Key Responsibilities:Develop and implement customer service strategies aligned with the company's goals and objectives by identifying...

  • Customer Service Director EMEAC

    hace 1 semana

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job SummaryGalderma is seeking a highly skilled and experienced Customer Service Director EMEAC to lead and manage the customer service operations in the EMEAC region. The ideal candidate will have a proven track record of delivering premium service delivery and customer satisfaction.Key ResponsibilitiesDevelop and implement customer service strategies...

  • Head of Customer Service EMEAC

    hace 2 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleAs a key member of the Galderma team, you will play a crucial role in enhancing customer experience, building strong processes and systems, and continuously improving and harmonizing processes across the region.Key ResponsibilitiesDevelop and implement customer service strategies aligned with the company's goals and objectives.Lead the customer...

  • Customer Service Operations Manager EMEAC

    hace 2 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job SummaryGalderma is seeking a seasoned Customer Service Operations Manager to lead and manage customer service operations in the EMEAC region. As a key member of our team, you will be responsible for delivering premium service and driving customer satisfaction.Key ResponsibilitiesDevelop and implement customer service strategies aligned with company goals...

  • Head of Service Operations

    hace 3 semanas

    Barcelona, Barcelona, España Rotzinger Gruppe A tiempo completo

    Job Title: Head of ServiceAt Rotzinger Gruppe, we are seeking a highly skilled and experienced Head of Service to lead our Service department in delivering exceptional technical support and after-sales service for our innovative packaging machinery.Job SummaryThe Head of Service will be responsible for overseeing the Service department, managing a team of...

  • Head of Service Operations

    hace 3 semanas

    Barcelona, Barcelona, España Rotzinger Gruppe A tiempo completo

    Job Title: Head of ServiceAt Rotzinger Gruppe, we are seeking a highly skilled and experienced Head of Service to lead our Service department in delivering exceptional technical support and after-sales service for our innovative packaging machinery.Job SummaryThe Head of Service will be responsible for overseeing the Service department, managing a team of...

  • Regional Training Lead, Commercial Excellence EMEAC

    hace 2 semanas

    Barcelona, Barcelona, España Galderma Pharma S.A A tiempo completo

    Job Title:Regional Training Lead, Commercial Excellence EMEACThis is an exciting opportunity to join Galderma as Regional Training Lead, Commercial Excellence EMEAC.The Regional Training Commercial Excellence Lead EMEAC team operates across Galderma's 3 business units (Aesthetics, Prescription, and Consumer care) and partners with both the regional franchise...

  • Regional Training Lead

    hace 2 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title:Regional Training Lead, Commercial Excellence EMEACThis is an exciting opportunity to join Galderma as Regional Training Lead, Commercial Excellence EMEAC.The Regional Training Commercial Excellence Lead EMEAC team operates across Galderma's 3 business units (Aesthetics, Prescription and Consumer care) and partners with both the regional franchise...

  • Head of Customer Support Operations

    hace 2 semanas

    Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completo

    Job Title: Head of Customer User Support About the Company: We are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. Our commitment to delivering exceptional customer experiences drives our search for a Head of Customer User Support to build, launch, and scale a world-class customer support function. About the...

  • Regional Training Lead

    hace 3 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: Regional Training Lead, Commercial Excellence EMEACGalderma is a leading dermatology company that is committed to advancing the field of dermatology for every skin story. We are seeking a highly skilled and experienced Regional Training Lead to join our Commercial Excellence EMEAC team.About the Role:The Regional Training Commercial Excellence...

  • Regional Training Lead

    hace 3 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: Regional Training Lead, Commercial Excellence EMEACGalderma is a leading dermatology company that is committed to advancing the field of dermatology for every skin story. We are seeking a highly skilled and experienced Regional Training Lead to join our Commercial Excellence EMEAC team.About the Role:The Regional Training Commercial Excellence...

  • Head of Customer Support Operations

    hace 3 semanas

    Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completo

    About the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer Support to build, launch, and scale a world-class customer support function.About the RoleThe Head of Customer Support will be...

Head of Customer Service EMEAC

hace 2 meses

Barcelona, Barcelona, España Galderma A tiempo completo

**Job Summary**

Galderma is seeking a highly skilled and experienced professional to lead our customer service operations in the EMEAC region. As the Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.

**Key Responsibilities:**

  • Develop and implement customer service strategies that drive business growth and customer satisfaction.
  • Lead and manage a high-performing customer service team, providing strategic direction and guidance to achieve targets and objectives.
  • Recruit, train, and develop a talented team of customer service professionals.
  • Monitor performance against targets and take corrective actions to ensure continuous improvement.
  • Build and maintain strong relationships with key clients and stakeholders.
  • Leverage technology and tools to streamline customer service processes, enhance communication channels, and improve customer experience.

**Requirements:**

  • Proven experience in customer service leadership roles, with a strong track record of driving business growth and customer satisfaction.
  • Excellent leadership and management skills, with the ability to inspire and motivate a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for process improvement and optimization.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with key clients and stakeholders.
  • Ability to leverage technology and tools to drive business growth and customer satisfaction.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the dermatology industry.