Service Delivery Manager EMEAC

hace 1 semana

Barcelona, Barcelona, España Galderma Services Spain A tiempo completo

Job Title: Head of Customer Service EMEAC

Location: Barcelona, Spain (hybrid)

About Us: Galderma Services Spain is a leading dermatology company dedicated to advancing dermatology for every skin story. With a unique legacy in dermatology and decades of cutting-edge innovation, we deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market.

Our Mission: We are committed to empowering each employee and promoting their personal growth while ensuring business needs are met now and into the future. We aim to become the leading dermatology company in the world by embracing diversity and respecting the dignity, privacy, and personal rights of every employee.

Job Summary: We are seeking a highly skilled and experienced Head of Customer Service EMEAC to join our team. The successful candidate will be responsible for developing and implementing customer service strategies aligned with the company's goals and objectives.

Key Responsibilities:

  1. Develop and Implement Customer Service Strategies: Develop and implement customer service strategies that align with the company's goals and objectives.
  2. Process Improvement: Identify opportunities for process improvement and optimization, and implement best practices to enhance customer experience.
  3. Service Delivery: Build strong processes and systems to ensure premium service delivery and customer satisfaction.
  4. Process Harmonization: Continuously improve and harmonize processes across the EMEAC Northern and Southern clusters.

Reporting Line: The role reports to the Head of Supply Chain EMEAC.

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