Head of Customer Service EMEAC

hace 3 días

Barcelona, Barcelona, España Galderma A tiempo completo

**Job Summary**

Galderma is seeking a highly skilled and experienced professional to lead our customer service operations in the EMEAC region. As the Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.

**Key Responsibilities:**

  • Develop and implement customer service strategies that drive business growth and customer satisfaction.
  • Lead and manage a high-performing customer service team, providing strategic direction and guidance to achieve targets and objectives.
  • Recruit, train, and develop a talented team of customer service professionals.
  • Monitor performance against targets and take corrective actions to ensure continuous improvement.
  • Build and maintain strong relationships with key clients and stakeholders.
  • Leverage technology and tools to streamline customer service processes, enhance communication channels, and improve customer experience.

**Requirements:**

  • Proven experience in customer service leadership roles, with a strong track record of driving business growth and customer satisfaction.
  • Excellent leadership and management skills, with the ability to inspire and motivate a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for process improvement and optimization.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with key clients and stakeholders.
  • Ability to leverage technology and tools to drive business growth and customer satisfaction.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the dermatology industry.

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