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Head of Customer Service EMEAC

hace 2 meses

Barcelona, Barcelona, España Galderma Services Spain A tiempo completo

About Galderma Services Spain

Galderma Services Spain is a leading provider of dermatology services, dedicated to advancing the field of dermatology and improving the lives of consumers and patients. Our company is committed to delivering innovative, science-based solutions that meet the evolving needs of the dermatology market.

Job Summary

We are seeking a highly skilled and experienced Head of Customer Service EMEAC to join our team in Barcelona, Spain. As a key member of our global capability center, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.

Key Responsibilities

  • Develop and implement customer service strategies that drive business growth and customer satisfaction
  • Identify opportunities for process improvement and optimization, and implement best practices to enhance customer experience
  • Build and maintain strong relationships with internal stakeholders, including sales, marketing, and product development teams
  • Continuously monitor and analyze customer feedback, and make data-driven decisions to improve customer service
  • Collaborate with cross-functional teams to develop and implement global customer service strategies

Requirements

  • Proven experience in customer service leadership, with a strong track record of driving business growth and customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to analyze customer feedback and make data-driven decisions
  • Ability to work in a fast-paced, dynamic environment, with a strong focus on customer service and business growth

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools