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Sales Operations Manager

hace 1 mes


Zaragoza, Zaragoza, España Mygwork A tiempo completo
Sales Operations Manager Job Description

Amazon Hub PARP is seeking a highly skilled Sales Operations Manager to support the country lead with all aspects of product installation and maintenance in Spain. The successful candidate will build and maintain strong relationships with internal and external partners, including service providers, host partners, technology and product management, and the local business development team.

Key Responsibilities:
  • Manage the end-to-end installation and maintenance process for Pickup And Return Points.
  • Execute service roll-out on-time.
  • Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
  • Monitor performance of service providers and escalate issues as needed.
  • Identify opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
  • Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
  • Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
  • Develop materials for service providers and host partners.
  • Report on daily, weekly, monthly KPIs and projects to senior leadership.
Requirements:
  • A degree related to engineering or similar.
  • Relevant experience assessing risks and taking decisions based on assessment.
  • Relevant experience analyzing data.
  • Tech-literate, with ability to learn new systems quickly.
  • Relevant experience managing multiple priorities.
  • Advanced proficiency in written and verbal English and Spanish.

Amazon Hub PARP is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.