Technical Account Manager Spain

hace 2 semanas

Barcelona, Barcelona, España swan A tiempo completo
About Swan

Swan is a leading European fintech company specializing in embedded banking. Our mission is to empower businesses to elevate their offerings and create new revenue streams through our Banking-as-a-Service platform.

We are a team of experts who consistently strive for excellence in creating pixel-perfect banking services and exceeding our partners' expectations. Our values of Simplicity, Long Term, Excellence, and Be Human guide our actions daily.

Job Description

We are seeking a Technical Account Manager to join our Operations team. As a Technical Account Manager, you will work closely with our Business and Sales teams to support our clients towards the success of their onboarding.

Your mission will be to:

  • Help clients understand and use our APIs
  • Respond to functional and technical questions from customers
  • Develop a consultative and solution-based approach to answer customer needs
  • Improve documentation and implement ideas allowing for better client onboarding
  • Effectively work cross-functionally across the organization to improve processes and imagine new features

You will be part of our Operations team, which is a key pillar to Swan's success. Our team is dedicated to providing a flawless end-to-end customer experience.

Preferred Experience

We are looking for someone with:

  • An engineering background centered around web technology
  • Previous experience in Pre Sales, Technical Account Manager, Delivery Manager, or Technical Project Manager role
  • Excellent communication and presentation skills
  • Knowledge of HTTP, REST, and OAuth
  • Ability to understand and explain technical concepts from developers to C-levels
  • Excellent working abilities in Spanish and English

We value empathy, skill, and frankness in our teammates. If you're excited about joining a European fintech adventure, we encourage you to apply.

Perks of Being a Swanee

We offer a hybrid remote policy, health insurance, and other benefits to support your well-being and career growth.

We are committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

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