Technical Account Manager Spain

hace 14 horas

Barcelona, Barcelona, España Swan A tiempo completo
About Swan

Swan is a leading European fintech specializing in embedded banking. As a laureate of the French government's selective year list of tech champions, "French Tech Next 120," we are rapidly expanding across Europe. Over 100 European companies have seamlessly integrated banking services such as accounts, cards, and payments into their products through our Banking-as-a-Service platform.

Our Mission

We empower businesses to elevate their offerings and create new revenue streams by providing a simple and elegant BaaS experience. Our founders' vision is to make fintech accessible to anyone, anywhere, at any time.

Job Description

We are seeking a Technical Account Manager / Implementation Manager to join our Operations team. As a key member of our team, you will work closely with the Business and Sales team to support our clients towards the success of their onboarding.

Responsibilities
  • Help clients understand and use our APIs
  • Respond to functional and technical questions from customers
  • Develop a consultative and solution-based approach to answer customer needs
  • Improve documentation and implement ideas allowing a better client onboarding
  • Effectively work cross-functionally across the organization to improve processes and imagine new features
Requirements
  • An engineering background centered around web technology
  • Previous experience in Pre Sales, Technical Account Manager, Delivery Manager, Technical Project Manager role
  • Excellent communication and presentation skills
  • Knowledge of HTTP, REST, and OAuth
  • Ability to understand and explain technical concepts from developers to C-levels
  • Excellent working abilities in Spanish and English
What We Offer
  • Hybrid remote policy
  • Health insurance
  • Partnerships with Classpass for fitness
  • Annual team retreats
Our Values
  • Simplicity: We make complex things simple
  • Long Term: We play the long game
  • Excellence: We strive for excellence in everything we do
  • Be Human: We believe in kindness and integrity

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