Technical Account Manager Spain
hace 4 semanas
Swan is a leading European fintech company specializing in embedded banking. Our mission is to empower businesses to elevate their offerings and create new revenue streams through our Banking-as-a-Service (BaaS) platform.
Job DescriptionWe are seeking a Technical Account Manager / Implementation Manager to join our Operations team. As a key member of our team, you will work closely with the Business and Sales team to support our clients towards the success of their onboarding.
Your Mission- Support clients in understanding and using our APIs
- Respond to functional and technical questions from customers
- Develop a consultative and solution-based approach to answer customer needs
- Improve documentation and implement ideas for better client onboarding
Our Operations team is a key pillar to Swan's success. We provide a flawless end-to-end customer experience, and our team includes Technical Account Managers, end-user support, and KYC teams.
Preferred Experience- Engineering background centered around web technology
- Previous experience in Pre Sales, Technical Account Manager, Delivery Manager, Technical Project Manager role
- Excellent communication and presentation skills
- Knowledge of HTTP, REST, and OAuth
- Ability to understand and explain technical concepts
We believe in the power of kindness and the importance of acting with integrity. We care about greater issues that affect our planet and strive to create a caring work environment for all employees.
Perks of Being a Swanee- Hybrid remote policy
- Health insurance
- Lunch vouchers
- Partnerships with Classpass
- Simplicity: making complex things simple
- Long Term: playing the long game
- Excellence: exceeding expectations
- Be Human: kindness and integrity
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