Technical Account Manager Spain

hace 4 semanas

Barcelona, Barcelona, España Swan A tiempo completo
About Swan

Swan is a leading European fintech company specializing in embedded banking. We empower businesses to elevate their offerings and create new revenue streams through our Banking-as-a-Service platform.

Our Mission

We strive to provide a seamless end-to-end customer experience. Our Operations team, including Technical Account Managers, end-user support, and KYC teams, work together to ensure our customers receive the smoothest, most elegant BaaS experience.

Job Description

We are seeking a Technical Account Manager / Implementation Manager to join our Operations team. As a key member of our team, you will work closely with the Business and Sales team to support our clients towards the success of their onboarding.

Key Responsibilities
  • Help clients understand and use our APIs
  • Respond to functional and technical questions from customers
  • Develop a consultative and solution-based approach to answer customer needs
  • Improve documentation and implement ideas for better client onboarding
  • Work cross-functionally across the organization to improve processes and imagine new features
Requirements
  • Engineering background centered around web technology
  • Previous experience in Pre Sales, Technical Account Manager, Delivery Manager, Technical Project Manager role
  • Excellent communication and presentation skills
  • Knowledge of HTTP, REST, and OAuth
  • Ability to understand and explain technical concepts from developers to C-levels
  • Excellent working abilities in Spanish and English
About You

We are looking for an empathetic, skilled, and frank individual who can challenge us and leave their ego at the door. If you're excited about joining a European fintech adventure, Swan is the way to go.

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