Nexthink Digital Experience Consultant
hace 1 mes
Job Description
The Nexthink Digital Experience Consultant is a critical member of the services organization, serving as a customer-facing representative of the company. This role is responsible for ensuring that Nexthink's products are implemented within a customer's organization in a way that meets or exceeds their reasonable expectations of the solution's technical and business benefits.
Main Responsibilities
Analyze and benchmark customer data to drive insights for ongoing operations. Experience in end-user computing common issues and proper ways to solve them for enterprises. Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles. Analyze customer needs, goals, strategic plans, and constraints to advise on the best possible use of Nexthink. Provide actionable insights to customers and automation opportunities. Support customers' initiatives on Nexthink areas of operations. Build content based on customers' requirements and collaborate with specialized teams for advanced content build. Provide new insights to integrate Nexthink with existing solutions and internal processes. Work against a set of Service Levels (SLs). Stay current on product development/releases to a level required for the above activities. Be able to travel up to 10% of the working time to headquarters for training purposes.
Qualifications
BA/BS preferred in computer science, computer engineering. Minimum of 3-5 years of experience in technical consulting, analytics & automation. History of data analysis and drive to actionable insights and automation. Experience in transformation projects (e.g. Win10, O365). Extensive technical knowledge of end-user computing. Ability to collaborate to bring access to product and technical teams, get the right solution delivered and drive feature innovation gathered from customer input. Good knowledge of IT operations in challenging environments. Ability to quickly learn new technologies in an unsupervised environment. Excellent communication, presentation, analytical and teamwork skills.
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