Digital Experience Transformation Specialist

hace 4 semanas


Madrid, Madrid, España Nexthink A tiempo completo

Company Overview

Nexthink is a pioneering force in digital employee experience management software, empowering IT leaders with unparalleled insight to deliver exceptional digital experiences to their employees.

Job Description

We are seeking an experienced Consultant to join our Professional Services team and support the delivery of high-quality services to our strategic accounts. As a key member of the team, you will work closely with Service Delivery Managers, Customer Success teams, and other stakeholders to provide analysis, recommendations, and ongoing support to our customers.

Main Responsibilities:

  • Analyze customer data-sets to drive insights and inform operational decisions
  • Develop expertise in end-user computing common issues and effective solutions for enterprises
  • Maintain Nexthink's operations, including product upgrades and console health
  • Advise customers on the best use of Nexthink, providing actionable insights and automation opportunities
  • Support customers' initiatives on Nexthink areas of operations, building content based on their requirements
  • Provide new insights on integrating Nexthink with existing solutions and internal processes
  • Work towards established Service Levels (SLs)
  • Stay current on product development/releases to deliver optimal results
  • Participate in training at our headquarters up to 10% of working time

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Computer Engineering, or related field
  • Minimum 3-5 years of experience in technical consulting, analytics, and automation
  • Proven track record of data analysis and driving actionable insights and automation
  • Experience in transformation projects, such as Win10, O365, and end-user computing
  • Extensive technical knowledge of end-user computing and IT operations in challenging environments
  • Ability to collaborate effectively, learn new technologies quickly, and communicate complex ideas clearly

Salary: $120,000 - $150,000 per year, depending on location and experience. This estimate is based on industry standards and regional cost of living adjustments.



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