Technical Support Advisor
hace 3 semanas
We're on the hunt for a seasoned German-speaking Technical Support Advisor to bolster our Service Desk team at Tech Ceos in Barcelona. As a trusted member of our team, you'll deliver exceptional support to our clients, utilizing your expertise in IT to resolve complex issues.
To succeed in this role, you'll need a strong foundation in IT, particularly in Windows 10, Office 365, and MS Teams. Your analytical approach, combined with your excellent communication skills, will enable you to tackle challenging problems and provide timely solutions.
In exchange for your hard work, you'll receive a generous base salary of $45,000 - $55,000 per annum, along with a relocation bonus and seniority bonuses after 6 and 12 months.
As a valued member of our team, you'll enjoy:
- An estimated annual salary range of $48,500
- A relocation bonus to support your transition to Barcelona
- Seniority bonuses after 6 and 12 months
- Growth opportunities in a dynamic, multicultural environment
Your responsibilities will include:
- First-level support to client workers
- IT request handling via phone, email, and chat
- Root cause analysis and troubleshooting
- IT issue categorization and prioritization
- Collaboration with client's 2nd level service organizations
If you're passionate about technology, driven by results, and eager to grow professionally, we invite you to apply for this exciting opportunity.
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