Technical Support Advisor
hace 2 días
We are seeking a highly skilled Technical Support Advisor with native German language proficiency and excellent problem-solving skills to join our team in Barcelona. As a Technical Support Advisor, you will be responsible for providing top-notch technical support and assistance to customers via various channels.
Key Responsibilities- Deliver exceptional customer service through effective communication and troubleshooting skills.
- Identify and resolve technical issues efficiently, ensuring minimal downtime and maximum satisfaction.
- Maintain accurate records of customer interactions and solutions, facilitating seamless collaboration with the team.
- Contribute to the development of knowledge base articles and best practices, enhancing overall team performance.
- Native German speaker with strong English proficiency.
- Prior experience in technical support or customer service is advantageous.
- Excellent problem-solving skills, with ability to communicate complex information clearly and patiently.
- Strong time management and teamwork skills, with ability to adapt to changing priorities.
- Flight Reimbursement: Up to €500 for relocation flight.
- Accommodation Assistance: Support in finding suitable housing in Barcelona.
We offer an attractive salary package, including a competitive salary range of €35,000 - €45,000 per annum, depending on experience, plus benefits such as relocation reimbursement, accommodation assistance, and opportunities for professional growth and development.
The estimated salary for this role is €42,000 per annum, based on industry standards and location.
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