Technical Support Advisor

hace 2 días


Barcelona, Barcelona, España Cross Border Talents A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Advisor with native German language proficiency and excellent problem-solving skills to join our team in Barcelona. As a Technical Support Advisor, you will be responsible for providing top-notch technical support and assistance to customers via various channels.

Key Responsibilities
  • Deliver exceptional customer service through effective communication and troubleshooting skills.
  • Identify and resolve technical issues efficiently, ensuring minimal downtime and maximum satisfaction.
  • Maintain accurate records of customer interactions and solutions, facilitating seamless collaboration with the team.
  • Contribute to the development of knowledge base articles and best practices, enhancing overall team performance.
Requirements
  • Native German speaker with strong English proficiency.
  • Prior experience in technical support or customer service is advantageous.
  • Excellent problem-solving skills, with ability to communicate complex information clearly and patiently.
  • Strong time management and teamwork skills, with ability to adapt to changing priorities.
Relocation and Benefits
  • Flight Reimbursement: Up to €500 for relocation flight.
  • Accommodation Assistance: Support in finding suitable housing in Barcelona.
Compensation and Benefits Package

We offer an attractive salary package, including a competitive salary range of €35,000 - €45,000 per annum, depending on experience, plus benefits such as relocation reimbursement, accommodation assistance, and opportunities for professional growth and development.

The estimated salary for this role is €42,000 per annum, based on industry standards and location.



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