Game-Changing Technical Support Specialist

hace 3 días


Barcelona, Barcelona, España Minacs A tiempo completo

Company Overview
We are a global technology and services leader that powers the brands of the future. Our team of game-changers is dedicated to delivering innovative solutions in over 70 countries.

About This Role
In this exciting opportunity, you will work as a Technical Support Advisor on our team, ensuring customer success by answering and resolving technical support cases via email and chat while maintaining high customer satisfaction levels.

Your Responsibilities
- Answer and resolve technical support cases from tier customers via email and chat, adhering to response SLAs.
- Develop familiarity with key documentation related to products (Geocoding API, Places API, Maps Javascript API, etc.) under support and direct customers to correct documentation for customer success.
- Contribute to team efficiency by understanding and adhering to support processes for case handling, escalations, hand-offs, bug filing, case routing, and case root cause categorization.
- Reproduce customer problems to file effective bugs and resolve customer issues effectively.

Required Skills and Qualifications
- Proficient or bilingual level of English required.
- Analytical mindset with a resolutive attitude
- Excellent writing skills for clear customer communications and providing troubleshooting next steps, workarounds, and empathizing with customer needs and pain points.

Benefits
We offer competitive salary around €25,000 per year, depending on your experience and qualifications. At Minacs, there's a real career and personal growth potential, with about 80% of our managers and leaders promoted from within. We provide free Learning and Leadership Development programs to help you grow in your career. Additionally, you will be working in a dynamic team environment in Barcelona.



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