Game-Changing Technical Support Expert
hace 1 semana
About Us
">We're a global technology leader powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
">Our Career Growth and Personal Development Program
">We'll give you all the training, cutting-edge technologies, and ongoing support to succeed. At Concentrix, about 80% of our managers and leaders have been promoted from within.
">The Role: Technical Support Advisor
">You will:
">- ">
- Ensure customer success by answering and resolving technical support cases via email and chat while maintaining high customer satisfaction.">
- Familiarize yourself with key documentation and direct customers to correct resources for their issues.">
- Contribute to team efficiency by adhering to support processes for case handling, escalations, bug filing, and more.">
- Reproduce customer problems to file effective bugs and resolve issues independently.">
- Improve product quality by consistently adhering to team processes for filing bugs and feature requests.">
- Provide feedback and write guides on processes, products, and tools used by the team.">
Your Qualifications
">We look for game-changers who are curious, willing to learn, and proficient in English.
">Salary Estimate
">Based on location and job requirements, we estimate the salary for this role to be around €40,000 - €60,000 per year, depending on experience.
">Become Part of Our Team
">Join us as a Technical Support Advisor and grow your career with opportunities for personal and professional development. We encourage candidates from diverse backgrounds to apply.
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