Game-Changing Customer Service Expert
hace 1 semana
**Transform Your Career with Concentrix**
We are a global technology and services leader that powers the brands of the future. Our team is dedicated to helping well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking for what's next, we invite you to explore this exciting opportunity as a Customer Service Representative in Barcelona. As a member of our team, you will be part of a dynamic group of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
**Career Growth and Personal Development**
We'll give you all the training, cutting-edge technologies, and continuing support you need to succeed. At Concentrix, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within.
That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**What You Will Do**
As a Customer Service Representative, you will:
- Take incoming customer contacts (via telephone, email, chat, or automated alerts) and solve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor.
- Follow all the processes and procedures of the project.
- Ensure contractual SLA is maintained.
**Your Qualifications**
We're looking for someone with:
- A proficient or bilingual level of Italian, and advanced level of English.
- Good disposition to work in a customer service environment.
- Customer care skills – ability to listen to and understand the customers' needs.
- Ability to take ownership of, and progress calls to resolution or escalate calls to resolution.
A working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration would be a plus
Don't worry if you don't check every box – we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
**What's in It for You?**
In this role, we offer:
- A full-time, 39 hours/week permanent contract with rotational shifts (Monday to Saturday, 9:00 to 20:00).
- A competitive salary of €19,000 gross/year, plus up to €2,000 gross/year in bonus.
- A central location in Barcelona.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses, and language classes.
We're committed to helping you grow and develop in your career. If all this feels like the perfect next step in your journey, we want to hear from you
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