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Technical Support Specialist

hace 2 meses

Madrid Centro, Madrid, España Recruit4Work A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Front Office Technical Agent to join our team at Recruit4Work. As a key member of our international telecommunications company, you will play a crucial role in delivering exceptional customer service and technical support to our corporate clients.

Key Responsibilities
  1. Customer Service and Support: Serve as the primary point of contact for customers facing technical issues, providing timely and effective solutions to ensure seamless connectivity and support.
  2. Technical Issue Resolution: Handle customer inquiries related to fixed and mobile networks, broadband, carrier coverage, television, and other technical issues, utilizing tools such as Dare to efficiently find solutions.
  3. Communication and Collaboration: Engage with customers through calls and occasionally through chat, utilizing strong communication skills to provide clear and concise information, and collaborating with colleagues to resolve complex issues.
  4. Sales and Upselling: Identify and leverage sales opportunities during technical customer care conversations, promoting the adoption of new products or services when appropriate.
  5. Requirements and Qualifications: Dutch or Flemish (C2) + English (B2), strong communication skills, sales/commercial or customer care experience, interest in the telecom sector, and ability to maintain a friendly and helpful phone manner.
Our Offer
  1. Paid Training: Comprehensive on-the-job training provided for motivated candidates.
  2. Fun and Dynamic Work Environment: Join a people-oriented call center with a market-based basic salary, growth opportunities, private health insurance, and relocation package.