Front Desk Agent

hace 2 días


Santiago de Compostela, La Coruña, España Marriott International, Inc A tiempo completo
Job Summary

As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests. This includes assisting with check-in and check-out, handling guest requests, and resolving any issues that may arise.

Key Responsibilities
  • Process guest arrivals and departures, including checking in and out, and handling any issues that may arise.
  • Respond to guest requests and resolve any issues in a timely and professional manner.
  • Assist with room assignments, key distribution, and other front desk duties as needed.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Communicate effectively with guests, colleagues, and management to ensure seamless service.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to improve skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Excellent communication and problem-solving skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
About Us

Marriott International, Inc. is a global hospitality company with over 7,000 properties in more than 131 countries. We are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.


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