Front Desk Associate

hace 20 horas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Marriott International A tiempo completo

**Job Summary**

As a Front Desk Associate at Marriott International, you will play a critical role in ensuring the smooth operation of our hotel's front desk. Your primary responsibility will be to provide exceptional guest service, ensuring that every guest feels welcome and valued.

**Key Responsibilities:**

  • Assist staff with expediting problem payments, including issues with credit card processing.
  • Follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins, confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, or credit.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Process all check-outs, including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Run daily reports, including number of arrivals, departures, and identify any special requests.
  • Cash guests' personal checks and traveler's checks.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
  • Assist management in training, motivating, and coaching employees; serve as a role model.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Anticipate and address guests' service needs.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.

**Requirements:**

  • Ability to stand, sit, or walk for an extended period of time.
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

**What We Offer:**

Marriott International is committed to providing our employees with a competitive compensation package, including benefits and opportunities for career growth and development.


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