Welcome Desk Agent

hace 5 meses

Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

**Número de Empleo** 24031247

**Categoría de Empleo** Rooms & Guest Services Operations

**Ubicación** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

**ABOUT THE PROPERTY**

The new W Ibiza is located in Santa Eulalia, which is a short drive from Ibiza city’s popular high-end entertainment zone. Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years. The hotel offers 162 rooms and suites and feature extensive F&B facilities with a signature restaurant, all day café with direct access from the boulevard, W Lounge, Wetdeck, Beach Club and Rooftop Destination Bar, as well as Away Spa. The hotel is planned to reopen may 2020.

***

The job of a welcome desk agent is to ensure that our guests are greeted upon arrival and provided with an efficient check-in. A responsibility during check in is to ensure that all guest preferences are fulfilled as well as retrieving all necessary guest information like the method of payment.

The Welcome Desk is often the first point of contact for guests, we need to be extremely knowledgeable of the hotel, the facilities and the area. Communication with other departments is very important to ensure an efficient operation. Multitasking will be part of the job and you should be able to remain calm in sometimes busy situations. As a Welcome Desk Agent we occasionally have to deal with difficult situations, you should be confident in dealing with those as well.

W is all about creating memorable experience, and we encourage all of our talents to be creative and go the extra mile for our guests.

Being a Welcome Desk Agent you are also responsible for the lasting impression of the hotel: during check-out I ensure that the guests enjoyed their experience. The billing needs to be accurate and payment needs to be obtained.

The Welcome Desk is covered 24/7 and the different shifts are rotated between all talents. We all take great pride in being part of the team: knowing we help build memories and making their stay special together

**CANDIDATE PROFILE**

**Education and Experience**

Minimum of 1-year experience in the same or similar role

Fluent in Spanish/ English & other languages are a plus.

Experience in the luxury hospitality segment is an advantage

**CORE WORK ACTIVITIES**
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._

La misión de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aquí para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiências. Nuestro núcleo es un espíritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo e

  • Welcome Desk Supervisor

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Job Number** 24031232 **Job Category** Rooms & Guest Services Operations **Location** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **ABOUT THE PROPERTY** The W Ibiza is located in Santa Eulalia,...

  • Welcome Ambassador

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24038076 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management *** Engage hotel guests to enhance the...

  • Front Office Agent

    hace 5 meses

    Santa Eularia Des Riu, España Jumeirah Port Soller Hotel & Spa Mallorca A tiempo completo

    **About Jumeirah & the Hotel**: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa...

  • Reservations Agent

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24018016 **Categoría de Empleo** Reservations **Ubicación** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **ABOUT THE PROPERTY** The W Ibiza is located in Santa...

  • Supervisor-front Desk

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Job Number** 24090495 **Job Category** Rooms & Guest Services Operations **Location** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **ABOUT THE PROPERTY** The new W Ibiza is located in Santa...

  • Front Office Manager

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Job Number** 24017780 **Job Category** Rooms & Guest Services Operations **Location** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **ABOUT THE PROPERTY** The W Ibiza is located in Santa Eulalia, which...

  • Mgr-front Office Ii

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24017780 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management **ABOUT THE PROPERTY** The W Ibiza is...

  • Reservations Agent

    hace 6 meses

    Santa Eularia Des Riu, España Jumeirah Mallorca A tiempo completo

    **About Jumeirah & the Hotel**: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and...

  • Duty Manager

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24017986 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management **ABOUT THE PROPERTY** The W Ibiza is...

  • Whatever/whenever Agent

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Job Number** 24031251 **Job Category** Rooms & Guest Services Operations **Location** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **ABOUT THE PROPERTY** The W Ibiza is located in Santa Eulalia,...

  • Lobby Ambassador

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Additional Information** Welcome Ambassador **Job Number** 24038076 **Job Category** Rooms & Guest Services Operations **Location** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Engage hotel...

  • Agente de Service Desk con Finlandés

    hace 5 meses

    Santa Cruz de Tenerife, España Climate CO2 Technologies A tiempo completo

    Seleccionamos perfiles de Agente Service Desk con FINLANDÉS. Tareas: **Requisitos**: - FINLANDÉS nível alto (C1/C2). - Inglés nível medio-avanzado (B2, por lo menos). - Buenas habilidades de comunicación y resolución de problemas. - Flexibilidad horaria en turnos rotativos 24x7 (40h/semana - 5 días/semana). - Conocimientos de ofimática básicos. -...

  • Agente de Service Desk con Francés e Inglés

    hace 2 meses

    Santa Cruz de Tenerife, España Climate CO2 Technologies A tiempo completo

    Seleccionamos varios perfiles de agente Service Desk con FRANCÉS e INGLÉS. TAREAS: **Requisitos**: - FRANCÉS e INGLÉS nível alto (C1/C2). - Residencia en la provincia de Santa Cruz de Tenerife. - Buenas habilidades de comunicación y resolución de problemas. - Flexibilidad horaria en turnos rotativos 24x7 (40h/semana - 5 días/semana). -...

  • Whatever/whenever Agent

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Número de Empleo** 24031251 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **ABOUT THE PROPERTY** The W Ibiza is...

  • Agente Service Desk con Idiomas/ Santa Cruz de

    hace 5 meses

    Santa Cruz de Tenerife, España CLIMATECO2 TECHNOLOGIES A tiempo completo

    Seleccionamos varios perfiles de agente Service Desk con alemán, francés, holandés o sueco (cualquiera de estos), para incorporación inmediata en nuestra oficina de Santa Cruz de Tenerife. **Funciones**: **Requisitos**: - RESIDENCIA EN TENERIFE, ESPAÑA. - Alemán/ francés/ holandés/ sueco (cualquiera de estos) nível alto (C1/C2). - Inglés nível...

  • Agente Service Desk Con Idiomas/ Santa Cruz De

    hace 6 meses

    Santa Cruz de Tenerife, España Climateco2 Technologies A tiempo completo

    Seleccionamos varios perfiles de agente Service Desk con alemán, francés, holandés o sueco (cualquiera de estos), para incorporación inmediata en nuestra oficina de Santa Cruz de Tenerife.**Funciones**:**Requisitos**:- RESIDENCIA EN TENERIFE, ESPAÑA.- Alemán/ francés/ holandés/ sueco (cualquiera de estos) nível alto (C1/C2).- Inglés nível medio...

  • Agente de Service Desk con Húngaro o Rumano

    hace 5 meses

    Santa Cruz de Tenerife, España Climate CO2 Technologies A tiempo completo

    Seleccionamos varios perfiles de agente Service Desk con HÚNGARO O RUMANO. Tareas: **Requisitos**: - Alguno de estos idiomas/lenguas nível alto (C1/C2): HÚNGARO O RUMANO. - Inglés nível medio (B2), por lo menos. - Buenas habilidades de comunicación y resolución de problemas. - Flexibilidad horaria en turnos rotativos 24x7 (40h/semana - 5...

  • Housekeeper

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Job Number** 24069695 **Job Category** Housekeeping & Laundry **Location** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart...

  • Lobby Ambassador

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Job Number** 24095484 **Job Category** Rooms & Guest Services Operations **Location** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **ABOUT THE PROPERTY** The new W Ibiza is located in Santa...

  • Night Manager

    hace 5 meses

    Santa Eularia Des Riu, España Marriott International, Inc A tiempo completo

    **Job Number** 24038025 **Job Category** Rooms & Guest Services Operations **Location** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **ABOUT THE PROPERTY** The W Ibiza is located in Santa Eulalia, which...