Front Office Guest Service Representative

hace 7 días

Santa Marta de Ortigueira, La Coruña, España The Victus Group A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Attendant to join our team at The Victus Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  1. Guest Registration and Check-out: Register arriving guests, assign rooms, and check guests out at the end of their stay.
  2. Front Office Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and providing information about hotel services and amenities.
  3. Communication and Customer Service: Provide excellent communication and customer service skills, responding to guest requests and concerns in a timely and professional manner.
  4. Room Assignments and Maintenance: Assign rooms to guests, ensure rooms are clean and well-maintained, and address any maintenance issues promptly.
  5. Cash Handling and Security: Handle cash and credit transactions, maintain accurate records, and ensure the security of guest property and hotel assets.
Requirements
  1. High School Diploma or Equivalent: Required.
  2. Previous Hospitality Experience: Advantageous.
  3. Strong Communication and Interpersonal Skills: Essential for providing excellent customer service and working effectively with colleagues.
  4. Ability to Work in a Fast-Paced Environment: Must be able to multitask, prioritize tasks, and work well under pressure.
  5. Basic Computer Skills: Familiarity with hotel software and systems, including property management systems (PMS).
What We Offer

The Victus Group offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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