Technical Support Specialist
hace 4 semanas
About Qatium
Qatium is a cloud-based developer of digital water technology with roots in Valencia, Spain, and a presence around the world. We are a product-led growth company working on the digital transformation of the water industry.
What is the Qatium Platform?
Our SaaS solution gives operations and planning teams full visibility to run their water networks effortlessly in an open, digital environment. The objective is to make the best use of a scarce and vital resource, water.
Our Mission
Up to 50% of clean water may get lost before it reaches the tap. Qatium's mission is to create tools that can help in making the management of water infrastructure more efficient.
What We Offer
We are 100% remote and work 30 hours per week. Our team is mainly aligned in the CET/CEST timezone (UTC+1/UTC+2), but this specific role might require flexibility to align with customers all over the world.
Professional Growth
We organize study groups to learn together about different topics, which will allow us to evolve with our product. You will have a learning budget at your disposal, which can be used for purchasing books, course materials, attending conferences, etc.
Team Building Activities
We organize a few events a year to bond and spend some time together in different parts of Spain. We are looking to expand our customer success and support teams to support both our product development team and to grow our user base.
Your Role
We are looking for a hybrid profile: part technical writer, part L1 support representative. Your writer side is someone who's passionate about writing clear, approachable, and easy-to-read documentation. Your support side is someone who's passionate about serving others, client-focused, and dedicated to helping all users succeed.
Responsibilities
We aim for our users to get the most out of the platform, and this includes providing them with intuitive and inspirational articles in our knowledge base. You will help increase the accessibility, adoption, and retention of the Qatium platform.
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