Technical Support Specialist
hace 4 semanas
UNICC Job Description
The UNICC workforce is comprised of diverse nationalities, cultures, languages, and opinions. To sustain and strengthen this diversity, UNICC ensures equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation, and gender identity.
Purpose of the Position
The purpose of this position is to provide technical support for M365 services within the Unite Digital Workplace Services Unit (DSDW). This includes supporting the team on the implementation and ongoing support of M365 services for UNICC and its clients.
Main Duties and Responsibilities
The incumbent will work under the direct supervision and guidance of the Head of Customer IT Resilience Team (OPBR) and Chief, Business Solutions Section (OPB) within the Operations Division (OP). The incumbent will collaborate with the ADB IT technical teams and may be requested to perform other tasks of similar level in related fields.
Key Responsibilities
- Provide production support for ADB applications, ensuring high availability and minimal downtime.
- Troubleshoot technical issues, adhering to ITIL best practices.
- Support incident and problem management, including participation in governance processes, such as the Change Advisory Board (CAB).
- Support the full lifecycle maintenance of relevant equipment and processes within your domain.
- Monitor the systems for anomalies and proactively escalate issues as needed to maintain system integrity.
- Act as a technical member providing support for various projects within the IT landscape.
- Contribute to the design, development, and maintenance of disaster recovery procedures.
- Participate in the execution of recovery procedures and provide post-recovery support as needed.
- Maintain comprehensive technical documentation in line with industry best practices.
- Stay informed about and apply knowledge of cloud computing technology.
- Ensure familiarity with the organization's business continuity framework.
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