Command Center Operations Manager
hace 2 semanas
About the Role
We are seeking an experienced people manager to lead our global Command Center. This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. Our team is a global team, so strong communication skills are a must.
Key Responsibilities
- Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
- Direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operation teams.
- Participate in solutions to business problems that are truly unique to Amazon.
Requirements
- Forward thinking with people management skills possessing a high degree of customer service focus and excellent communication skills.
- Experience with people and team management, networking, and Windows Server technologies.
- Strong communication skills and ability to work in a global team.
What You Will Love About This Role
- A fast-paced environment with a focus on innovation and process improvement.
- The opportunity to work with a world-class team and contribute to a global process.
- Strong communication skills and the ability to work in a global team.
About Amazon
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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