Eu Command Center Incident Response Manager

hace 3 semanas


La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completo
About the Role

We are seeking an experienced people manager to join our global Command Center at Amazon Eu Sarl (Spain Branch) - C16. As a Manager Eu Command Center Incident Response, you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up.

This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You'll be surrounded by people who are wickedly smart and believe that world-class service is critical to customer happiness.

Key Responsibilities
  • Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
  • Direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operation teams.
  • Develop and maintain a high-performing team, focusing on impact elimination for our customers and mean time to restore services when a customer or customers are impacted.
About the Team

Part of a global team based in the US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to service restoration. We continually strive to enhance our team's processes, tools, and services we offer to our customers.

Requirements
  • Experience in a support capacity, preferably in the IT-specific industry.
  • Strong people management skills, with a high degree of customer service focus and excellent communication skills.
  • Forward-thinking, with a focus on process improvements and customer satisfaction.


  • La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completo

    About the RoleWe are seeking an experienced people manager to join our global Command Center team at Amazon Eu Sarl (Spain Branch) - C16. As a Manager Eu Command Center Incident Response, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for...


  • La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completo

    About the RoleWe are seeking an experienced people manager to join our global Command Center team at Amazon Eu Sarl (Spain Branch) - C16. As a Manager Eu Command Center Incident Response, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for...


  • La Coruña, La Coruña, España App Jet Center A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Manager to lead our EU Command Center Incident Response team.Key Responsibilities:Lead high-severity response calls to ensure fast and accurate triage for a global remote support organization.Direct engineers for resolution and lead root cause investigations to implement changes and drive process...


  • La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completo

    About the Role:We are seeking an experienced people manager to join our global Command Center team at Amazon Eu Sarl (Spain Branch) - C16. As a Manager Eu Command Center Incident Response, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for...


  • La Coruña, La Coruña, España Mygwork A tiempo completo

    Job Title: Manager EU Command Center Incident ResponseAmazon is seeking an experienced people manager to join our global Command Center. As a member of the Command Center, you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to contribute and build a support and process...


  • La Coruña, La Coruña, España Mygwork A tiempo completo

    Job Title: Manager EU Command Center Incident ResponseAmazon is seeking an experienced people manager to join our global Command Center. As a member of the Command Center, you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to contribute and build a support and process...


  • La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completo

    Job Summary:We are seeking an experienced people manager to join our global Command Center team at Amazon Eu Sarl (Spain Branch) - C16. The ideal candidate will have a strong background in people management, technical support, and networking experience. As a Manager, you will be responsible for leading high-severity response calls, ensuring fast and accurate...


  • La Coruña, La Coruña, España App Jet Center A tiempo completo

    Job SummaryApp Jet Center is seeking a highly skilled and experienced Manager to lead our Global Command Center Incident Response team in the EU. As a key member of our Operations team, you will be responsible for managing a team of engineers and ensuring the timely and effective resolution of high-severity incidents impacting our customers.Key...

  • Senior Operations Manager

    hace 3 semanas


    La Coruña, La Coruña, España App Jet Center A tiempo completo

    We are seeking a seasoned Operations Manager to lead our EU Command Center team. As a key member of our global operations team, you will be responsible for ensuring the smooth operation of our Command Center, leading high-severity response calls, and driving process improvements.Key Responsibilities:Lead high-severity response calls and ensure fast and...


  • La Coruña, La Coruña, España Amazon A tiempo completo

    About the RoleWe are seeking an experienced Manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You'll be...


  • La Coruña, La Coruña, España Amazon A tiempo completo

    About the RoleWe are seeking an experienced Manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You'll be...


  • La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completo

    Job Summary:Amazon Eu Sarl (Spain Branch) - C16 is seeking a highly skilled Senior Incident Response Manager to join our global Command Center team. As a key member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution,...


  • La Coruña, La Coruña, España Mygwork A tiempo completo

    This is an exciting opportunity to join Amazon's global Command Center team as a Senior Incident Response Manager. We are looking for a passionate and talented leader who can drive innovation and remove risk to our customers.As a member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a...


  • La Coruña, La Coruña, España Amazon A tiempo completo

    Job Title: Global Command Center ManagerWe are seeking an experienced people manager to join our global Command Center team at Amazon. As a Global Command Center Manager, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution, leading...


  • La Coruña, La Coruña, España Amazon A tiempo completo

    Job Title: Global Command Center ManagerWe are seeking an experienced people manager to join our global Command Center team at Amazon. As a Global Command Center Manager, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution, leading...


  • La Coruña, La Coruña, España Engineeringuk A tiempo completo

    Job SummaryWe are seeking an experienced Senior Incident Response Manager to join our global Command Center team. As a key member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, and directing engineers for resolution. You will also lead root cause...


  • La Coruña, La Coruña, España App Jet Center A tiempo completo

    Job SummaryAmazon is seeking an experienced people manager to lead our global Command Center. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up. You will be responsible for removing risk to the customer, resolving globally impacting barriers, and driving innovation within the...

  • Command Center Manager

    hace 4 semanas


    La Coruña, La Coruña, España App Jet Center A tiempo completo

    About the RoleWe are seeking an experienced people manager to join our global Command Center. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up. Your primary responsibility will be to lead high-severity response calls, ensure fast and accurate triage for a global remote support...

  • Command Center Manager

    hace 4 semanas


    La Coruña, La Coruña, España App Jet Center A tiempo completo

    About the RoleWe are seeking an experienced people manager to join our global Command Center. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up. Your primary responsibility will be to lead high-severity response calls, ensure fast and accurate triage for a global remote support...


  • La Coruña, La Coruña, España Mygwork A tiempo completo

    Ambitious and results-driven Manager sought to spearhead our Global Command Center, driving innovation and removing risk to our customers. As a key member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage, and directing engineers for resolution. Your expertise in people management, customer...