Eu Command Center Incident Response Manager
hace 3 semanas
We are seeking an experienced people manager to join our global Command Center at Amazon Eu Sarl (Spain Branch) - C16. As a Manager Eu Command Center Incident Response, you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up.
This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You'll be surrounded by people who are wickedly smart and believe that world-class service is critical to customer happiness.
Key Responsibilities- Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
- Direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operation teams.
- Develop and maintain a high-performing team, focusing on impact elimination for our customers and mean time to restore services when a customer or customers are impacted.
Part of a global team based in the US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to service restoration. We continually strive to enhance our team's processes, tools, and services we offer to our customers.
Requirements- Experience in a support capacity, preferably in the IT-specific industry.
- Strong people management skills, with a high degree of customer service focus and excellent communication skills.
- Forward-thinking, with a focus on process improvements and customer satisfaction.
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Eu Command Center Incident Response Manager
hace 4 semanas
La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center team at Amazon Eu Sarl (Spain Branch) - C16. As a Manager Eu Command Center Incident Response, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for...
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Eu Command Center Incident Response Manager
hace 4 semanas
La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center team at Amazon Eu Sarl (Spain Branch) - C16. As a Manager Eu Command Center Incident Response, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for...
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Senior Manager EU Command Center Incident Response
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Global Command Center Incident Response Manager
hace 2 semanas
La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completoAbout the Role:We are seeking an experienced people manager to join our global Command Center team at Amazon Eu Sarl (Spain Branch) - C16. As a Manager Eu Command Center Incident Response, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for...
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Manager EU Command Center Incident Response
hace 4 semanas
La Coruña, La Coruña, España Mygwork A tiempo completoJob Title: Manager EU Command Center Incident ResponseAmazon is seeking an experienced people manager to join our global Command Center. As a member of the Command Center, you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to contribute and build a support and process...
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Manager EU Command Center Incident Response
hace 4 semanas
La Coruña, La Coruña, España Mygwork A tiempo completoJob Title: Manager EU Command Center Incident ResponseAmazon is seeking an experienced people manager to join our global Command Center. As a member of the Command Center, you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to contribute and build a support and process...
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Eu Command Center Incident Response Manager
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La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completoJob Summary:We are seeking an experienced people manager to join our global Command Center team at Amazon Eu Sarl (Spain Branch) - C16. The ideal candidate will have a strong background in people management, technical support, and networking experience. As a Manager, you will be responsible for leading high-severity response calls, ensuring fast and accurate...
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Senior Manager of Global Command Center Incident Response
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Senior Operations Manager
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La Coruña, La Coruña, España App Jet Center A tiempo completoWe are seeking a seasoned Operations Manager to lead our EU Command Center team. As a key member of our global operations team, you will be responsible for ensuring the smooth operation of our Command Center, leading high-severity response calls, and driving process improvements.Key Responsibilities:Lead high-severity response calls and ensure fast and...
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Manager Eu Command Center Incident Response
hace 4 semanas
La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You'll be...
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Manager Eu Command Center Incident Response
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La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You'll be...
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Senior Incident Response Manager
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La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completoJob Summary:Amazon Eu Sarl (Spain Branch) - C16 is seeking a highly skilled Senior Incident Response Manager to join our global Command Center team. As a key member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution,...
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Senior Incident Response Manager
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La Coruña, La Coruña, España Mygwork A tiempo completoThis is an exciting opportunity to join Amazon's global Command Center team as a Senior Incident Response Manager. We are looking for a passionate and talented leader who can drive innovation and remove risk to our customers.As a member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a...
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Global Command Center Manager
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La Coruña, La Coruña, España Amazon A tiempo completoJob Title: Global Command Center ManagerWe are seeking an experienced people manager to join our global Command Center team at Amazon. As a Global Command Center Manager, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution, leading...
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Global Command Center Manager
hace 3 semanas
La Coruña, La Coruña, España Amazon A tiempo completoJob Title: Global Command Center ManagerWe are seeking an experienced people manager to join our global Command Center team at Amazon. As a Global Command Center Manager, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution, leading...
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La Coruña, La Coruña, España Engineeringuk A tiempo completoJob SummaryWe are seeking an experienced Senior Incident Response Manager to join our global Command Center team. As a key member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, and directing engineers for resolution. You will also lead root cause...
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La Coruña, La Coruña, España App Jet Center A tiempo completoJob SummaryAmazon is seeking an experienced people manager to lead our global Command Center. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up. You will be responsible for removing risk to the customer, resolving globally impacting barriers, and driving innovation within the...
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La Coruña, La Coruña, España App Jet Center A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up. Your primary responsibility will be to lead high-severity response calls, ensure fast and accurate triage for a global remote support...
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