Eu Command Center Incident Response Manager
hace 2 días
We are seeking an experienced people manager to join our global Command Center team at Amazon Eu Sarl (Spain Branch) - C16. As a Manager Eu Command Center Incident Response, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution, leading root cause investigations, and implementing changes to avert future risk and drive process improvements for Global Operation teams.
Key Responsibilities- Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
- Direct engineers for resolution and lead root cause investigations.
- Implement changes to avert future risk and drive process improvements for Global Operation teams.
- Collaborate with Field Operations and Field IT and Engineering teams to ensure seamless support.
Our team is a global team based in the US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to service restoration. We strive to enhance our team's processes, tools, and services we offer to our customers, focusing on impact elimination for our customers and mean time to restore services when a customer or customers are impacted.
Requirements- Experience in a support capacity, preferably in the IT-specific industry.
- Strong people management skills and a high degree of customer service focus.
- Excellent communication skills and ability to work in a fast-paced environment.
- Ability to participate in solutions to business problems that are truly unique to Amazon.
As a Manager Eu Command Center Incident Response at Amazon Eu Sarl (Spain Branch) - C16, you will have the opportunity to work with a world-class team, contribute to building a support and process model that will impact Amazon at a global level, and participate in solutions to business problems that are truly unique to Amazon. We value attention to detail, customer obsession, and the desire to always find and remove customer impacts.
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La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center team at Amazon. As a Manager EU Command Center Incident Response, OTS Command Center, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution,...
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La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center team at Amazon. As a Manager EU Command Center Incident Response, OTS Command Center, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution,...
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EU Command Center Incident Response Manager
hace 4 semanas
La Coruña, La Coruña, España Amazon A tiempo completoEU Command Center Incident Response ManagerAbout the RoleAmazon is seeking an experienced people manager to lead our global Command Center team. As a Manager of EU Command Center Incident Response, you will be responsible for removing risk to the customer, resolving globally impacting barriers, and driving innovation within the team. You will be part of a...
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EU Command Center Incident Response Manager
hace 4 semanas
La Coruña, La Coruña, España Amazon A tiempo completoEU Command Center Incident Response ManagerAbout the RoleAmazon is seeking an experienced people manager to lead our global Command Center team. As a Manager of EU Command Center Incident Response, you will be responsible for removing risk to the customer, resolving globally impacting barriers, and driving innovation within the team. You will be part of a...
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Manager EU Command Center Incident Response
hace 2 días
La Coruña, La Coruña, España Mygwork A tiempo completoJob Title: Manager EU Command Center Incident ResponseAmazon is seeking an experienced people manager to join our global Command Center. As a member of the Command Center, you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to contribute and build a support and process...
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Manager EU Command Center Incident Response
hace 2 días
La Coruña, La Coruña, España Mygwork A tiempo completoJob Title: Manager EU Command Center Incident ResponseAmazon is seeking an experienced people manager to join our global Command Center. As a member of the Command Center, you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to contribute and build a support and process...
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EU Command Center Incident Response Manager
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La Coruña, La Coruña, España myGwork A tiempo completoAbout the RoleWe are seeking an experienced People Manager to join our global Command Center team at myGwork. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level....
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EU Command Center Incident Response Manager
hace 1 mes
La Coruña, La Coruña, España myGwork A tiempo completoAbout the RoleWe are seeking an experienced People Manager to join our global Command Center team at myGwork. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level....
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Manager Eu Command Center Incident Response
hace 2 días
La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You'll be...
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Manager Eu Command Center Incident Response
hace 2 días
La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced Manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You'll be...
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La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.Key ResponsibilitiesOn a typical day, your reporting staff will lead high-severity response calls, ensure fast and accurate...
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La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.Key ResponsibilitiesOn a typical day, your reporting staff will lead high-severity response calls, ensure fast and accurate...
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La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.Key ResponsibilitiesLead high-severity response calls and ensure fast and accurate triage for a global remote support...
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La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.Key ResponsibilitiesLead high-severity response calls and ensure fast and accurate triage for a global remote support...
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Command Center Manager
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La Coruña, La Coruña, España Mygwork A tiempo completoThis role is with Amazon, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Job Summary:We are seeking an experienced people manager to join our global Command Center team. As a member of this world-class team, you will be part of a fast-paced...
