Command Center Manager
hace 2 días
We are seeking an experienced people manager to join our global Command Center team. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.
This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You'll be surrounded by people who are wickedly smart and believe that world-class service is critical to customer happiness.
Key Responsibilities- Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
- Direct engineers for resolution and lead root cause investigations.
- Implement changes to avert future risk and drive process improvements for Global Operation teams.
- Collaborate with Field Operations and Field IT and Engineering teams.
We are looking for a passionate, hard-working, and talented Manager who wants to remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team. A Candidate must be forward thinking with People Management skills possessing a high degree of customer service focus and excellent communication skills.
This role requires strong communication skills, attention to detail, customer obsession, and a desire to always find and remove customer impacts. We value a team player who can work collaboratively with peers and stakeholders to achieve business objectives.
About the TeamThis is a global team based in US, EU, UK, and other locations, following a sun model to manage customer impacting events from creation to services restoration. We use a Correction of Error process to prevent repeats of the same root causes impacting other customers.
We continually strive to enhance our teams' process, tools, and services we offer to our customers. Our focus is on Impact elimination for our customers and Mean Time to Restore services when a customer or customers are impacted.
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