Manager EU Command Center Incident Response, OTS Command Center
hace 1 mes
We are seeking an experienced people manager to join our global Command Center team at Amazon. As a Manager EU Command Center Incident Response, OTS Command Center, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution, leading root cause investigations, and implementing changes to avert future risk and drive process improvements for Global Operation teams.
Key Responsibilities- Lead high-severity response calls and ensure timely resolution of customer impacting events.
- Direct engineers for resolution and lead root cause investigations to identify and implement changes to prevent future risk.
- Develop and implement process improvements to enhance team efficiency and effectiveness.
- Collaborate with cross-functional teams to ensure seamless communication and coordination.
- Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their duties.
As a member of the Command Center team, you will be part of a global team based in the US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to service restoration. We value attention to detail, customer obsession, and the desire to always find and remove customer impacts.
Requirements- People and team management experience.
- Networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
- Windows Server technologies: AD, DFS, Print Services, SCCM experience.
- Technical support experience.
- Corporate setting Windows, Mac, or Linux Operating systems support experience.
- Bachelor's degree in IT, computer science, or equivalent.
- People management experience.
- Working in a support capacity.
- Working in the IT industry.
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