Command Center Manager
hace 2 días
This role is with Amazon, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Job Summary:
We are seeking an experienced people manager to join our global Command Center team. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.
This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level.
Key Responsibilities:
- Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
- Direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operation teams.
- Collaborate with Field Operations and Field IT and Engineering teams to ensure seamless service delivery.
- Participate in solutions to business problems that are truly unique to Amazon.
Requirements:
- People and team management experience.
- Networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
- Windows Server technologies experience, including AD, DFS, Print Services, and SCCM.
- Technical support experience in a corporate setting.
- Bachelor's degree in IT, computer science, or equivalent.
Preferred Qualifications:
- People management experience.
- Working in a support capacity.
- Working in IT-specific industry.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
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