Manager EU Command Center Incident Response, OTS Command Center
hace 1 mes
About the Role
We are seeking an experienced people manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.
Key Responsibilities
On a typical day, your reporting staff will lead high-severity response calls, ensure fast and accurate triage for a global remote support organization, direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operation teams.
Requirements
- People and Team management experience
- Networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP
- Windows Server technologies: AD, DFS, Print Services, SCCM experience
- Technical support experience
- Corporate setting Windows, Mac, or Linux Operating systems support experience
- Bachelor's degree in IT, computer science, or equivalent
- Experience with networking technology (TCP/IP, subnetting, DNS, and DHCP)
- Experience in a Desktop Support role at a technology company
- Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting
- Experience working with Windows server technologies: AD, DFS, Print Services, SCCM
About the Team
Part of a Global team based in the US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to services restoration. Using a Correction of Error process to prevent repeats of the same root causes impacting other customers. Continually striving to enhance our team's process, tools, and services we offer to our customers. Focus on impact elimination for our customers. Focus on Mean Time to Restore services when a customer or customers are impacted.
What We Offer
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
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La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center team at Amazon. As a Manager EU Command Center Incident Response, OTS Command Center, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution,...
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La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center team at Amazon. As a Manager EU Command Center Incident Response, OTS Command Center, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution,...
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La Coruña, La Coruña, España Mygwork A tiempo completoJob Title: Manager EU Command Center Incident ResponseAmazon is seeking an experienced people manager to join our global Command Center. As a member of the Command Center, you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to contribute and build a support and process...
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La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.Key ResponsibilitiesLead high-severity response calls and ensure fast and accurate triage for a global remote support...
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La Coruña, La Coruña, España Amazon A tiempo completoAbout the RoleWe are seeking an experienced people manager to join our global Command Center at Amazon. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up.Key ResponsibilitiesLead high-severity response calls and ensure fast and accurate triage for a global remote support...
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