Senior Manager of Global Command Center Incident Response
hace 2 semanas
App Jet Center is seeking a highly skilled and experienced Manager to lead our Global Command Center Incident Response team in the EU. As a key member of our Operations team, you will be responsible for managing a team of engineers and ensuring the timely and effective resolution of high-severity incidents impacting our customers.
Key Responsibilities
- Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
- Direct engineers for resolution and lead root cause investigations to implement changes and drive process improvements.
- Collaborate with Field Operations and Field IT and Engineering teams to ensure seamless communication and escalation.
- Participate in solutions to business problems that are truly unique to App Jet Center.
Requirements
- Forward thinking with People Management skills and a high degree of customer service focus.
- Excellent communication skills with the ability to work effectively in a global team.
- Strong attention to detail and a customer-obsessed mindset.
About the Team
Our Global Command Center team is a dynamic and fast-paced environment that uses a follow-the-sun model to manage customer impacting events from creation to services restoration. We are committed to continually enhancing our teams' process, tools, and services to deliver world-class service to our customers.
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