Senior Manager of Global Command Center Incident Response

hace 4 semanas


La Coruña, La Coruña, España App Jet Center A tiempo completo
Job Summary

App Jet Center is seeking a highly skilled and experienced Manager to lead our Global Command Center Incident Response team in the EU. As a key member of our Operations team, you will be responsible for managing a team of engineers and ensuring the timely and effective resolution of high-severity incidents impacting our customers.

Key Responsibilities
  • Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
  • Direct engineers for resolution and lead root cause investigations to implement changes and drive process improvements.
  • Collaborate with Field Operations and Field IT and Engineering teams to ensure seamless communication and escalation.
  • Participate in solutions to business problems that are truly unique to App Jet Center.

Requirements
  • Forward thinking with People Management skills and a high degree of customer service focus.
  • Excellent communication skills with the ability to work effectively in a global team.
  • Strong attention to detail and a customer-obsessed mindset.

About the Team
Our Global Command Center team is a dynamic and fast-paced environment that uses a follow-the-sun model to manage customer impacting events from creation to services restoration. We are committed to continually enhancing our teams' process, tools, and services to deliver world-class service to our customers.

  • La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completo

    About the Role:We are seeking an experienced people manager to join our global Command Center team at Amazon Eu Sarl (Spain Branch) - C16. As a Manager Eu Command Center Incident Response, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for...


  • La Coruña, La Coruña, España Mygwork A tiempo completo

    Ambitious and results-driven Manager sought to spearhead our Global Command Center, driving innovation and removing risk to our customers. As a key member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage, and directing engineers for resolution. Your expertise in people management, customer...


  • La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completo

    Job Summary:Amazon Eu Sarl (Spain Branch) - C16 is seeking a highly skilled Senior Incident Response Manager to join our global Command Center team. As a key member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution,...


  • La Coruña, La Coruña, España App Jet Center A tiempo completo

    Job SummaryAmazon is seeking an experienced people manager to lead our global Command Center. As a member of this world-class team, you will be part of a fast-paced environment that has the entrepreneurial feel of a start-up. You will be responsible for removing risk to the customer, resolving globally impacting barriers, and driving innovation within the...


  • La Coruña, La Coruña, España Amazon A tiempo completo

    OverviewAmazon is looking to expand its global Command Center team with a highly skilled people manager. As a key member of this team, you will play a vital role in ensuring fast and accurate triage for a global remote support organization. Your expertise will help drive innovation within the team and contribute to the development of a support and process...


  • La Coruña, La Coruña, España Amazon A tiempo completo

    **Role Overview**We are seeking an experienced people manager to lead our global Command Center team. As a member of this world-class team, you will be part of a fast-paced environment with an entrepreneurial feel, similar to that of a start-up.This is an opportunity to contribute to and build a support and process model that will impact Amazon at a global...


  • La Coruña, La Coruña, España Engineeringuk A tiempo completo

    Job SummaryAs a seasoned Manager for our Global Command Center, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution, leading root cause investigations, and implementing changes to avert future risk and drive process improvements for...


  • La Coruña, La Coruña, España Engineeringuk A tiempo completo

    As a seasoned people manager, you will lead a high-performing team in our global Command Center. Your expertise in incident response and people management will be instrumental in removing risk to our customers, resolving globally impacting barriers, and driving innovation within the team. You will be part of a world-class team in a fast-paced environment...

  • Senior Operations Manager

    hace 4 semanas


    La Coruña, La Coruña, España Amazon A tiempo completo

    Job SummaryAmazon is seeking an experienced people manager to join our global Command Center. As a member of this world-class team, you will be part of a fast-paced environment with an entrepreneurial feel, similar to a start-up. Your key responsibilities will include leading high-severity response calls, ensuring fast and accurate triage for a global remote...


  • La Coruña, La Coruña, España Amazon A tiempo completo

    About the RoleWe are seeking an experienced people manager to lead our global Command Center. This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. Our team is a global team, so...

  • Senior Account Manager

    hace 4 semanas


    La Coruña, La Coruña, España Johnson Controls A tiempo completo

    Job Title: Senior Account ManagerJob Summary:We are seeking a highly skilled Senior Account Manager to join our team at Johnson Controls. As a Senior Account Manager, you will be responsible for coordinating projects and programs across the region, working closely with the Global Account Director to detect business opportunities and develop services for our...


  • La Coruña, La Coruña, España Borgwarner A tiempo completo

    Program Manager RoleThe Program Manager is a key position at BorgWarner, responsible for the successful launch of global and local programs for one or multiple customers and plants. This individual ensures that customer and business unit needs are met, and that programs are launched on-time, on-budget. The Program Manager will effectively communicate and...


  • La Coruña, La Coruña, España Johnson Controls A tiempo completo

    Company OverviewSensormatic Solutions, a leading provider of retail solutions, is seeking an experienced Global Account Solutions Manager to join our team in Spain. Our company helps retailers deliver personalized experiences by powering accurate decision-making across the enterprise.Job DescriptionWe are looking for a skilled professional to coordinate...


  • La Coruña, La Coruña, España K-LAGAN A tiempo completo

    Senior Engineering Manager K-LAGAN is seeking a Senior Engineering Manager to lead our engineering teams and drive operational excellence. In this role, you will be responsible for ensuring value delivery to our customers, promoting team growth, and optimizing the life cycle of our systems. Our ideal candidate has more than 3 years of experience leading...

  • IAM Engineer

    hace 4 semanas


    La Coruña, La Coruña, España Lonza A tiempo completo

    Job Summary:Lonza, a global leader in life sciences, is seeking a highly skilled IAM Engineer to join its global pharmaceutical company's IAM team. The ideal candidate will specialize in Privileged Access Management (PAM) and have experience with Delinea PAM solutions.Key Responsibilities:PAM Solution Management: Manage and enhance the Delinea PAM solution...


  • La Coruña, La Coruña, España Optinova A tiempo completo

    Job SummaryAs the Group Demand and Supply Planning Manager at Optinova, you will play a pivotal role in developing and implementing our global demand and supply planning process. This involves working closely with VP Sales and Plant Managers, as well as managing C-suite stakeholders, to ensure a harmonized approach to procurement and inventory management in...

  • Global Marketing Manager

    hace 3 semanas


    La Coruña, La Coruña, España Orion Corporation A tiempo completo

    Job TitleGlobal Marketing Manager - Animal HealthJob SummaryWe are seeking a highly skilled Global Marketing Manager to lead our animal health marketing efforts. As a key member of our team, you will be responsible for developing and executing marketing strategies that drive business growth and profitability.Key ResponsibilitiesDevelop and implement...


  • La Coruña, La Coruña, España David Kennedy Recruitment A tiempo completo

    Job Title: Senior Paid Social Media Manager - Russian SpeakerJob Description:David Kennedy Recruitment Ltd is a leading recruitment agency providing unparalleled services for international companies across Europe. We bring a fresh and innovative approach to recruitment services, acting as a liaison between the candidate and the client.Our goal is to exceed...

  • Senior Operations Manager

    hace 3 semanas


    La Coruña, La Coruña, España Amazon Road Transport Spain, S.L.U. A tiempo completo

    Senior Operations ManagerAt Amazon Road Transport Spain, S.L.U., we're looking for a highly skilled Senior Operations Manager to lead our logistics team. As a key member of our operations team, you'll be responsible for maintaining safety standards, monitoring process efficiency, and prioritizing routine team management and daily operational tasks. If you...

  • IAM Specialist

    hace 4 semanas


    La Coruña, La Coruña, España Lonza A tiempo completo

    Role Overview:Lonza is seeking a highly skilled IAM Specialist to join our global pharmaceutical company's IAM team. This key role will focus on managing and enhancing our Delinea PAM solution across both IT and Operational Technology (OT) environments.Key Responsibilities:PAM Solution Management: Manage and enhance the Delinea PAM solution, ensuring secure...