Global Command Center Incident Response Manager

hace 2 semanas


La Coruña, La Coruña, España Amazon Eu Sarl (Spain Branch) - C16 A tiempo completo

About the Role:

We are seeking an experienced people manager to join our global Command Center team at Amazon Eu Sarl (Spain Branch) - C16. As a Manager Eu Command Center Incident Response, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution, leading root cause investigations, and implementing changes to avert future risk and drive process improvements for Global Operation teams.

Key Responsibilities:

  • Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
  • Direct engineers for resolution and lead root cause investigations.
  • Implement changes to avert future risk and drive process improvements for Global Operation teams.

Requirements:

  • Forward-thinking with People Management skills.
  • High degree of customer service focus and excellent communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About the Team:

Our team is a global team based in the US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to service restoration. We strive to enhance our team's processes, tools, and services we offer to our customers, focusing on impact elimination for our customers and mean time to restore services when a customer or customers are impacted.



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