Senior Incident Response Manager

hace 2 semanas


La Coruña, La Coruña, España Mygwork A tiempo completo

Ambitious and results-driven Manager sought to spearhead our Global Command Center, driving innovation and removing risk to our customers. As a key member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage, and directing engineers for resolution. Your expertise in people management, customer service, and communication will be invaluable in this role.

Key Responsibilities:

  • Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
  • Direct engineers for resolution and implement changes to avert future risk and drive process improvements for Global Operation teams.
  • Participate in solutions to business problems that are truly unique to Amazon, utilizing your forward-thinking approach and people management skills.

About the Team:

As a member of our Global Command Center, you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. We value attention to detail, customer obsession, and a desire to always find and remove customer impacts. If you are a passionate and talented Manager who wants to make a real impact, we encourage you to apply.



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