European Command Center Manager

hace 6 días


La Coruña, La Coruña, España Amazon A tiempo completo

**Role Overview**

We are seeking an experienced people manager to lead our global Command Center team. As a member of this world-class team, you will be part of a fast-paced environment with an entrepreneurial feel, similar to that of a start-up.

This is an opportunity to contribute to and build a support and process model that will impact Amazon at a global level. You will be surrounded by talented individuals who believe in delivering world-class service and prioritize customer happiness.

**Key Responsibilities:**

  • Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
  • Direct engineers for resolution and lead root cause investigations.
  • Implement changes to avert future risk and drive process improvements for Global Operation teams.

**Requirements:**

  • A forward-thinking individual with strong People Management skills, a high degree of customer service focus, and excellent communication skills.
  • Able to work effectively as a liaison and escalation point to Field Operations and Field IT and Engineering.

**About the Team:

Part of a global team based in US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to services restoration. We focus on impact elimination for our customers and strive to enhance our teams' processes, tools, and services offered to our customers.

**Compensation:** The estimated annual salary for this role is $120,000-$180,000, depending on experience and qualifications.


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