Senior Incident Response Manager
hace 2 semanas
Amazon Eu Sarl (Spain Branch) - C16 is seeking a highly skilled Senior Incident Response Manager to join our global Command Center team. As a key member of our team, you will be responsible for leading high-severity response calls, ensuring fast and accurate triage for a global remote support organization, directing engineers for resolution, leading root cause investigations, and implementing changes to avert future risk and drive process improvements for Global Operation teams.
Key Responsibilities:
• Lead high-severity response calls and ensure fast and accurate triage for a global remote support organization.
• Direct engineers for resolution and lead root cause investigations.
• Implement changes to avert future risk and drive process improvements for Global Operation teams.
Requirements:
• Bachelor's degree in IT, computer science, or equivalent.
• Experience with networking technology (TCP/IP, subnetting, DNS, and DHCP).
• Experience in a Desktop Support role at a technology company.
• Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting.
About the Team:
Our global team is based in the US, EU, UK, and India, using a follow-the-sun model to manage customer impacting events from creation to service restoration. We strive to enhance our team's processes, tools, and services we offer to our customers. Our focus is on impact elimination for our customers and Mean Time to Restore services when a customer or customers are impacted.
What We Offer:
Amazon is an equal opportunities employer. We offer a fast-paced environment with an entrepreneurial feel, surrounded by people who are wickedly smart and believe that world-class service is critical to customer happiness.
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