Head of Customer Success

hace 7 días


Palma, Baleares, España Frs Systems A tiempo completo
Beschreibung der Position

Wir suchen einen erfahrenen und dynamischen Head of Customer Success zur Verstärkung unseres Senior Management Teams.

Hauptrollen und Verantwortlichkeiten
  • Leitung des Consultant- und Account Manager Teams
  • Sicherstellung der effektiven Implementierung unserer Buchungssoftware für die Fährbranche
  • Pflege langfristiger Kundenbeziehungen
  • Umfangreiche Reisen innerhalb Europas und gelegentlich nach Nordamerika
  • Führung des Consulting Teams in Flensburg und Palma de Mallorca
  • Entwicklung von Strategien für den Kundenerfolg in Zusammenarbeit mit dem Managing Director
  • Implementierung von Softwareprojekten für interne und externe Kunden
  • Erarbeitung und Präsentation von Vorschlägen zur Geschäftsverbesserung für Kunden
  • Gewährleistung eines hohen Maßes an Kundenzufriedenheit
Qualifikationen
  • Abgeschlossenes Studium in Science and Technology, Wirtschaftswissenschaften oder eine gleichwertige Qualifikation in einem verwandten Bereich


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