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Customer Experience Ambassador

hace 2 semanas


Cádiz, Cádiz, España Accor A tiempo completo
Company Overview

Fairmont La Hacienda, a luxurious 5-star hotel located in southern Spain, offers guests an unparalleled resort experience. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

As a Front Office Agent at Fairmont La Hacienda, you will be the first point of contact for our valued guests. Your responsibilities include managing reservations, warmly welcoming guests, and ensuring a seamless experience from check-in to check-out.

  • Greet and welcome guests with professionalism and courtesy.
  • Resolve guest complaints and concerns efficiently.
  • Manage reservations accurately and ensure timely check-in and check-out procedures.
  • Provide detailed information about hotel amenities and services.
  • Handle guest inquiries and resolve any issues promptly.

Your role is crucial in maintaining the hotel's high standards and enhancing our guests' overall experience.

Required Skills and Qualifications

To perform this job successfully, you must possess:

  • Strong communication skills, both verbal and written.
  • A dynamic can-do attitude.
  • Strong analytical skills and attention to detail.
  • The ability to effectively deal with guests and other team members.
  • Organizational skills and the ability to multitask.
  • Ability to complete work within given deadlines.
  • Maintain confidentiality of proprietary information and protect company assets.
Benefits

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, plus benefits including discounted hotel rooms and food and beverage rates to employees at sister properties worldwide.

Others

We provide learning programs through our Academies to promote growth and development. Opportunity to develop your talent and grow within your property and across the world. Seniority level: Entry level. Employment type: Full-time. Job function: Other. Industries: Hospitality.