Technical Support Specialist

hace 1 día


Madrid, Madrid, España Philips A tiempo completo

**About the Role**

We are seeking a highly skilled Technical Support Specialist to join our team at Philips. As a member of our Remote Support team, you will play a critical role in delivering exceptional customer experiences for our clients.

**Job Summary**

The successful candidate will be responsible for restoring customer operations in the fastest possible time, working with Health Care Information Technology Products, and troubleshooting IT solutions at various levels. You will also participate in the definition and implementation of action plans for technical resolution, work collaboratively with other technical teams, and monitor incoming case volumes.

**Key Responsibilities**

  • Restore customer operations in the shortest possible timeframe
  • Work with Health Care Information Technology Products, particularly Cardiovascular Informatics
  • Troubleshoot IT solutions at all levels (HW, SW, Database, and Network)
  • Evaluate and define the necessary actions for technical resolution
  • Collaborate with other technical teams to provide tools and processes for preventing common issues
  • Monitor incoming case volumes and respond to incident trends and critical issues

**Requirements**

To be successful in this role, you should have:

  • Customer orientation and stress-resistance skills
  • Excellent communication and teamwork abilities


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